VIP Presents – Brian Desroches
ENGAGE, INFLUENCE & PROSPER
21ST CENTURY INNOVATIONS IN
PATIENT AND TEAM COMMUNICATION
April 8, 2016
Invite your staff
$75/ staff member
Please RSVP by April 1st
8:00 am – 4:00 pm
Hollyburn Country Club
950 Crosscreek Road, West Vancouver
Sponsored by Sinclair Dental
A light breakfast & lunch will be served.
Please confirm by April 1st.
Make Cheque payable to: VIP Study Club
Dental practices are complex organizations. On one hand, they need significant management direction and infrastructure to plan for and deliver clinically excellent services in a timely and efficient manner. On the other hand, the relational and emotional complexities of dental practices require high degrees of clear communication among team members to maintain the focus on quality, excellence and financial success. Adding to this complexity is the importance of developing and maintaining positive relationships and communication with patients.
While clear and adaptive communication is important for creating extraordinary dental teams, it is essential for helping patients experience the clinical advances of 21st century dentistry. Innovative approaches to communication based on 21st century neuroscience and neurophysiology can significantly enhance your capacity to both engage and influence patients and create mutual prosperity.
This workshop introduces these innovations and the science that is the foundation of their effectiveness.
• Two Levels of Human Experience and Relationship
• The Field of Emotional Influence
• Psychophysiology of the Emotional Engagement System
• Essential Neuroscience for Dental Professionals
• “I”-based Communication
APPLICATION AND SKILLS TO POSITIVELY INFLUENCE PATIENTS
• Engage – The 3 Essential Skills of Emotional Engagement
• Influence – The 5 Dimensions of Patient Communication and Specific Related Skills
APPLICATION AND SKILLS FOR STRENGTHENING TEAM COMMUNICATION
• Aligning Intent and Impact
• Tripod of Effective Communication
• The Science of Learning and Developing New Behavior and Communication Patterns
Brian DesRoches is a Seattle-based psychotherapist, consultant, internationally known workshop facilitator and internationally published author.
Dr. DesRoches has worked with dental professionals for over nineteen years providing consulting, coaching and workshops. He has facilitated presentations and workshops for study clubs and dental groups around the country including the Greater New York Dental Meeting, AAE, AADPM, and several other organizations. He is on the presentation faculty of ACT Dental Consulting and the Growth into Greatness Institute.
His innovative approach of integrating the latest research in neuroscience with practical skills provides a unique and powerful process for experiencing a high performing, profitable and fulfilling practice. He also developed and facilitates workshops such as Practice Leadership, Optimizing Your Influence in Patient Relationships, Engage, Influence and Prosper, Self-Leadership for Dental Teams, The Value of Clarity and the Power of Choice.
He is the author of Your Boss is Not Your Mother (William Morrow, Inc., April 1995; also published in 6 foreign languages), and Reclaiming Yourself (Dell Publishing Inc., April 1990) and other books.