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VIP Presents – Brian Desroches

ENGAGE, INFLUENCE & PROSPER

21ST CENTURY INNOVATIONS IN
PATIENT AND TEAM COMMUNICATION

April 8, 2016

Invite your staff

$75/ staff member
Please RSVP by April 1st

Register Staff

SYNOPSIS

Dental practices are complex organizations. On one hand, they need significant management direction and infrastructure to plan for and deliver clinically excellent services in a timely and efficient manner. On the other hand, the relational and emotional complexities of dental practices require high degrees of clear communication among team members to maintain the focus on quality, excellence and financial success. Adding to this complexity is the importance of developing and maintaining positive relationships and communication with patients.

While clear and adaptive communication is important for creating extraordinary dental teams, it is essential for helping patients experience the clinical advances of 21st century dentistry. Innovative approaches to communication based on 21st century neuroscience and neurophysiology can significantly enhance your capacity to both engage and influence patients and create mutual prosperity.

This workshop introduces these innovations and the science that is the foundation of their effectiveness.

LECTURE DETAILS

    CONTEXT

    • Two Levels of Human Experience and Relationship
    • The Field of Emotional Influence

    UNDERLYING PRINCIPLES

    • Psychophysiology of the Emotional Engagement System
    • Essential Neuroscience for Dental Professionals
    • “I”-based Communication

    APPLICATION AND SKILLS TO POSITIVELY INFLUENCE PATIENTS

    • Engage – The 3 Essential Skills of Emotional Engagement
    • Influence – The 5 Dimensions of Patient Communication and Specific Related Skills

    APPLICATION AND SKILLS FOR STRENGTHENING TEAM COMMUNICATION

    • Aligning Intent and Impact
    • Tripod of Effective Communication

    IMPLEMENTATION PROCESS

    • The Science of Learning and Developing New Behavior and Communication Patterns

    Brian Desroches

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